Most of the time, the future arrives gently. Despite the high speed of technology change, we absorb its effects into our daily lives far more slowly — especially at work. Faced with the option of retiring familiar old ways of working in favor of more streamlined, emergent alternatives, the response is usually, 'If it ain't broke, don't fix it.' Phil Wainewright discusses how with COVID-19, all those fixes that have been waiting on the sidelines are getting fast-tracked. He shares six of the big changes in business as the pandemic sweeps in new ways of digitally connected working that we already knew made sense, but which we now have no choice but to adopt.